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Creating Magic (Customer Service Webinar)
Thursday, October 07, 2021, 1:30 PM - 3:00 PM CDT
Category: Events

Creating Magic – Leading During a Time of Change

What do the internet, the iPhone and Disney’s MyMagic+ have in common? Each has revolutionized the retail industry. With technology changing at the speed of light, what makes some retailers successful at rolling out new technologies? Is it magic? In this conversation, you will dive into change management utilized by Summer Jelinek during her time as a retail manager on the front lines of Disney and discover why some retailers are successful and how their success continues to ripple through the Customer experience. 


Learning Objectives 

  • Discover the first step in aligning your employees and customers 
  • Learn why the most effective technology inspires customer buy in 
  • Understand 

Contact: [email protected]